How you pay
Each tcgpos plan has a monthly price in US dollars, shown on the pricing page. You pay that price through PayPal when you sign up or choose a plan from your dashboard's Billing page. tcgpos never sees or stores your card or bank details, and we do not charge you without your approving the payment in PayPal.
Billing shows your current plan and every payment you have made.
Free trial
A free trial lasts 14 days and includes every Pro feature. No payment details are needed to start it, and nothing is charged when it ends. When it ends without a plan being chosen, the shop is locked (the dashboard shows only Billing and the store page shows an "opening soon" page) until you choose a plan. Your data is kept meanwhile, and choosing a plan unlocks the shop at once.
Changing plans
- Moving up to a bigger plan is a payment of that plan's monthly price, and the new plan starts as soon as the payment goes through.
- Moving down to a smaller plan is free and immediate, once your shop fits its limits on locations, registers and staff. Features the smaller plan doesn't include stop straight away. Moving down does not refund any part of an earlier payment.
Cancelling
You can cancel at any time by asking us to close your shop: write to us using the details below or from Support in your dashboard. We close it, and no further payment is ever taken. Before or after closing, we can give you a full export of your shop's data; shops on plans with exports can also download their sales, inventory and customers themselves.
Closing your shop also closes its store page, so tell your customers and finish any open orders, pre-orders and events first.
Refunds
Plan payments are not refundable, in whole or in part, except when something went wrong on our side:
- you were charged but your shop was not created, or not moved onto the plan you paid for;
- you were charged twice for the same thing, or charged the wrong amount.
In those cases, contact us within 30 days of the payment and we will refund the amount concerned to the PayPal account or card you paid with. Refunds usually appear within 5-10 business days, depending on PayPal and your bank. Nothing in this policy limits a refund the law entitles you to.
Buying from a shop that uses tcgpos
If you bought something from a shop (in store, or on a store page hosted by tcgpos), that shop is the seller and its own refund and return policy applies. Payments to shops go through each shop's own payment provider, not through tcgpos, so please contact the shop directly about an order, return or refund.
Contact
To cancel, or to ask about a payment or a refund:
- Email: support@tcgpos.app
- Mail: Centurion Network, PO Box 461, Dallas, NC 28034, United States
Shops already on tcgpos can also write to us from Support in their dashboard. More ways to reach us are on the contact page.